Frequently Asked Questions (faq)
Your Questions, Answered :
I've placed an order, when will it be delivered?
My current lead times are 5-7 working days for UK orders. For international orders please expect 7 - 12 days. This includes printing, packaging, posting and delivery.
Do you offer local pickup?
At the moment, I do not offer local pickup but you are welcome to come and visit me, Mads, in my Falmouth Sun & Sea studio for bespoke paintings and custom drawings. Find Sun & Sea here:
Old Brewery Yard, Old High Street, Falmouth, TR11 2BY
Do you ship internationally?
*New* International shipping is now available for most countries around the world. Simply select yours at checkout!
I am also offering free international shipping in Europe and America when you spend £60 (on art prints only).
Do you offer free postage?
Yes! Spend £50 to receive free UK postage. Any orders under £50, will incur a postage and packaging charge of £5.50.
Do you offer gift wrap?
Not at the moment. However, all giclée art prints arrive with beautiful branded Sun & Sea cards and glossy stickers for a luxury touch.
How will my Sun & Sea art print arrive?
Large Sun & Sea Giclée Art Print(s) will arrive rolled in a recyclable kraft postage tube for maximum protection.
Small Giclee Art Prints will arrive in a recyclable board back envelope.
How will my Sun & Sea frame arrive?
Your Sun & Sea frame will arrive in protective cardboard packaging.
Please note: Bubble wrap is included for maximum protection in transit, please recycle where you can or reuse at home.
Do you offer returns + refunds?
Yes, we do. You are able to return your art prints or unwanted gifts at a cost to you. We do NOT offer free returns.
All original artwork is non refundable. To return your art prints, please return wrapped in original postal packaging in perfect original condition. If art print are returned damaged, a refund will not be granted.
Please return your art prints within 14 days of receiving for a refund to be given. We will not offer refunds outside of 14 days. Please use our contact form to request a refund.
Many thanks xx
Do you offer gift cards?
Gift cards will be travelling your way sometime soon. They are beautifully printed on the most premium of paper. Keep your eyes peeled!